Asset and component images for a route can be downloaded to your device for offline use. Once downloaded, images are stored locally and available offline — no need to wait for them to load in the field, even without a connection.

When you open a work order for the first time, the app checks whether all images for that route have been downloaded. If they haven't, a prompt appears asking if you'd like to download them now. You can also trigger a download manually at any time from within a work order.

NOTE: If a route has more than 250 images, the prompt will let you know the download may take a while depending on your connection.

When you open a work order and images haven't been downloaded yet, a Download Images? prompt appears automatically.

Tap Not Now to skip the download and open the work order without downloading images.

Working in a low-signal area: A technician is heading into a facility with spotty coverage. Before going offline, they open the work order and tap Download Images so all asset photos are ready when they need them.

Large route preparation: A supervisor is about to start a major quarterly inspection with hundreds of assets. They download images for the route while on Wi-Fi so the team can work through the inspection without waiting for photos to load.

Issue: The Download Images prompt did not appear when opening a work order.

Solution: The prompt only appears the first time you open a work order while images are not yet downloaded. If you dismissed it with Not Now, use the ⋯ menu → Download Images to trigger it manually.

Issue: The download is taking a very long time.

Solution: Routes with more than 250 images can take a while to download, especially on a slow connection. Move to a stronger Wi-Fi connection and try again if needed.

Downloading route images stores them on your device so they're available offline wherever you work. Download automatically when the prompt appears or manually from the ⋯ menu at any time.