Why you may not see assigned work orders or jobs

As a Redlist user, you may sometimes not see work orders or jobs that you have been assigned to in your mobile app. Below are some of the likely reasons for this:

Syncing issue:

If you haven't synced your mobile app in a while, your assignments may not have been pushed to your app yet. To resolve this, ensure that you sync your app regularly to receive the latest updates.

Date range filter:

For work orders only, your assigned task may be scheduled outside your selected date range. Therefore, it's important to check your date range filter and ensure that it's not set too narrowly.

Future work:

For job assignments only, Redlist limits the number of future job assignments that are pulled into the mobile app to ensure optimal performance and speed. Therefore, if your job is scheduled more than one month in advance, it will not be visible in your app until it is less than a month away.

Unassigned work:

It's possible that your dispatcher or planner has not assigned work to you yet. You can reach out to them to check if there are any unassigned tasks.

User-employee linking:

If your user is not linked to your employee, you won't see the work that you've been assigned to in your mobile app. In this case, you should ask your Redlist Admin to correct this for you.

If you have gone through these options and still cannot see your assigned work, please reach out to your Customer Success Manager for assistance. They will be able to help you resolve the issue and get you back on track.