Overview
With Comms Hub, you can post updates and questions directly in the app. Use the tagging feature to mention teammates, roles, assets, work orders, and more — ensuring the right people see your message and can navigate directly to the tagged item.
Accessing Comms Hub
Option A — Via the bottom tab bar
Tap the Comms Hub tab (speech bubble icon) in the bottom navigation bar
Option B — Via the sidebar menu
Tap the hamburger menu button (three-line icon) in the top left corner of the screen
Tap Communication Hub
Creating and Tagging Posts
How to Create a New Post
Open Comms Hub
Tap New Post
Type your message in the text field
Add tags as needed (see sections below)
Tap Post
Note: If you tap Post without mentioning any users, a prompt will appear asking "Want Faster Follow-up?" You can tap Mention or Tag to add a tag, or tap Post Anyway to post without one.
How to Tag Using the Keyboard
You can add mentions and tags directly while typing your message using keyboard shortcuts.
To mention a user or role:
Type @ in the message field followed by the person's name or role name
A suggestion list appears — tap the user or role you want to mention
The mention is inserted into your message highlighted in the accent color
To tag an asset, work order, or job:
Type # in the message field
A menu appears — tap Asset or Work Order
Search for and select the item you want to tag
Asset
Work Order
The tag is inserted into your message highlighted in the accent color
How to Tag Using the Mention or Tag Button
The Mention or Tag button lets you add tags without typing keyboard shortcuts. Tags added this way appear as chips in the tag row below your message rather than inline in the text.
On the compose screen, tap Mention or Tag
Search for and select the user, role, asset, work order, or job you want to tag
The tag appears as a chip in the tag row below your message
Repeat to add more tags
Tap Post when ready
Note: Tags added via the Mention or Tag button appear in the tag row below your message, not inside the message text. Both methods are valid — use whichever is easier for the situation.
Understanding What You Can Tag
Tag Type | Keyboard Shortcut | Mention or Tag Button |
User | @ | Yes |
Employee Role | @ | Yes |
Asset | # | Yes |
Work Order | # | Yes |
Job | # | Yes (if Production is enabled) |
How Tags Appear on a Posted Message
After a post is submitted, any tags appear as tappable buttons on the post. Tapping a tag navigates directly to that item — for example, tapping an asset tag opens the asset details screen.
Best Practices
Tag the Right Person, Not Just a Role: If a specific person needs to act on your post, mention them directly so they get a notification, rather than just tagging a role.
Use # to Link Context: Tagging the relevant asset or work order on a post gives teammates one tap to see the full details, rather than having to search for it separately.
Use the Mention or Tag Button for Multiple Tags: If you need to tag several items at once, the Mention or Tag button makes it easy to add them all without managing keyboard shortcuts mid-sentence.
Don't Skip the Tagging Prompt: If the "Want Faster Follow-up?" prompt appears, take a moment to tag the relevant user or asset — it increases the chance your post is seen and acted on quickly.
Troubleshooting
Issue: Autocomplete Suggestion List Does Not Appear After Typing @ or #
Solution:
Make sure you are typing in the message text field, not another field on the screen
Type at least one character after @ or # to trigger suggestions
If the list still does not appear, close and reopen the compose screen and try again
Issue: A Tag Added via the Mention or Tag Button Is Not Visible
Solution:
Tags added via the button appear in the tag row below the text field, not inside the message — scroll the tag row horizontally if you have multiple tags
If the tag row is not visible, confirm you selected an item in the Mention or Tag screen before returning to the compose screen
Issue: The Post Button Is Not Responding
Solution:
Make sure the message text field is not empty — a message is required to post
If the button appears grayed out, add text to the message field and try again
Summary
Comms Hub tagging lets you connect your posts directly to the people and work items that matter. Use @ to mention users and roles, # to tag assets, work orders, and jobs, or tap the Mention or Tag button to add tags without using keyboard shortcuts. Tags on published posts are tappable, giving your team quick access to the relevant details.