Overview
Ask Redd lets technicians and operators ask questions about a specific piece of equipment and get instant answers — right from the asset details page. It pulls from the asset's data, files, maintenance history, and components, so users can get the information they need without digging through records manually.
Accessing the AI Chat
The AI Chat button is only visible when your organization has the AI integration enabled. If you do not see the button, contact your administrator to confirm the integration is turned on.
Tap the Assets tab in the bottom navigation bar
Select the asset you want to ask about
On the asset details screen, tap the AI button in the top right corner
Page Components / Interface Elements
Element | Description |
AI Button | Appears in the top right corner of the asset details screen; opens the AI chat panel |
Chat Prompt | The text input where you type your question |
Suggested Questions | Pre-written questions you can tap to ask quickly (e.g., "Status Summary") |
Chat Response Area | Displays the AI's answer below your question |
Using the AI Chat
How to Ask About an Asset
Use the AI Chat to quickly retrieve asset details without navigating through multiple tabs.
Tap the AI button in the top right corner of the asset details screen
The chat opens with the prompt: "Hi I’m Redd! I can help you with asset information and lubrication management.”
Tap one of the suggested questions or type your own question in the text field
The AI will respond with relevant information about the asset
Note: The AI responds based on the data available for that specific asset. Results may vary depending on how much information has been recorded.
How to Use Suggested Questions
Suggested questions provide a quick starting point for common asset inquiries.
Open the AI Chat for the asset
Review the pre-written suggested questions displayed on screen
Tap a suggested question (e.g., "Status Summary") to submit it automatically
The AI will generate a response based on the asset's current data
Understanding What the AI Can Access
The AI Chat pulls from the following data sources when answering questions about an asset:
Included Data Sources
Asset details — Name, type, status, and other recorded asset information
Associated files — Any documents or files linked to the asset
Maintenance history — Completed work orders associated with the asset
Components — Components currently recorded on the asset
Important: The AI can make edits to asset fields when asked. However, the asset details screen will not automatically update to reflect those changes — navigate away from the asset and back to see the updated information.
Understanding AI Integration Availability
The AI button is only shown when the AI integration has been enabled for your organization. This setting is managed at the account level by your administrator.
If the AI button is not visible, the integration is not currently active for your account
To enable the integration, contact your Redlist administrator or reach out to Redlist support
Best Practices
Ask Specific Questions: The more specific your question, the more accurate and useful the AI's response. Instead of "Tell me about this asset," try "What work orders have been completed on this asset in the last month?"
Use Suggested Questions First: The pre-built suggested questions are a great way to quickly surface the most commonly needed asset information without having to type anything.
Refresh After Edits: If you ask the AI to update or edit an asset field, navigate away from the asset and back to reload the asset details screen and verify the change.
Check Associated Files: If you need detailed documentation about an asset (such as a user manual or spec sheet), upload the file to the asset first so the AI can reference it in its responses.
Troubleshooting
Issue: AI Button Not Visible on the Asset Details Page
Solution:
Confirm the AI integration has been enabled for your organization
Contact your administrator to verify the integration is turned on
If the integration is confirmed active and the button is still missing, contact Redlist support
Issue: AI Response Is Slow or Not Loading
Solution:
Wait a moment — response times can vary depending on query complexity and system load
If the response does not load after a reasonable wait, close and reopen the AI chat and try again
If the issue persists, contact Redlist support
Issue: Asset Details Did Not Update After Asking the AI to Make an Edit
Solution:
The AI can edit asset fields, but the screen does not automatically update
Navigate away from the asset and back to reload the asset details screen
If the change is still not reflected, open the asset editor and check the field directly
Summary
Ask Redd makes it easier to get the information you need about an asset quickly, without having to search through multiple tabs or records. Use it whenever you need fast, specific answers while working in the field.