Overview
Each post in the Communication Hub has an Actions menu. From it, you can create a work order or task from the post, link the post to an existing work order, or send a form. The post is tagged to the work order it creates or is linked to, and a system reply on the post records a created work order or task. Separately, the notification bell has a Mark all as Read control that clears all unread notifications at once.
Accessing the Communication Hub
In the standard navigation, click Quick Links, then click Communication Hub.
In the Lube Management navigation, click Communication.
How to Use the Actions Menu
Every post (including system-generated posts like asset and work order alerts) has an Actions button in its footer, to the left of the Reply button. Replies do not have an Actions menu.
Steps:
Click Actions on the post.
Choose an item from the dropdown: Edit (your own posts only), Create Work Order, Create Task, Link to Work Order, Send Form, or Delete (your own posts only, shown in red).
Selecting an enabled item closes the menu and starts that item's flow.
NOTE: Edit and Delete are hidden on posts you didn't write.
The other items are disabled if you don't have the matching permission.
How to Create a Work Order from a Post
Steps:
From the post's Actions menu, click Create Work Order.
The Create Work Order panel opens, pre-filled with the first 100 characters of the post's text as the work order name. If the post is tagged to an asset, the first tagged asset is pre-selected, and any attachments on the post carry over to the work order.
Adjust any fields as needed, then click Create.
Once created, the post is tagged to the new work order and a system reply is added, for example "Work order #1042 was created from this post."
How to Create a Task from a Post
Steps:
From the post's Actions menu, click Create Task.
The Add Task panel opens, pre-filled with the post's full text as the task description. If the post is already tagged to a work order or asset, the first of each is pre-selected, along with that work order's board.
Adjust any fields as needed, then click Create.
As with a work order, a system reply is added to the post, for example "Task Replace guard was created from this post."
How to Link a Post to an Existing Work Order
Use this when a post reports something that's already being tracked, instead of creating a duplicate work order.
Steps:
From the post's Actions menu, click Link to Work Order.
In the Link to Work Order panel, optionally choose one or more people under Send to.
Select the work order under Work Order (required).
Click Done.
A reply is drafted mentioning anyone you selected and the linked work order, and you can post it or cancel.
A post can be linked to more than one work order. If the post is already linked to the work order you selected, Redlist tells you "This post is already linked to that work order." rather than creating a duplicate link.
How to Send a Form from a Post
Steps:
From the post's Actions menu, click Send Form.
In the Send Form panel, optionally choose people under Send to.
Select the form under Form Template (required).
Click Done.
A reply is drafted asking the selected people to fill out the form, and you can post it or cancel.
Anyone who can see that reply can click the form template tag on it to start a new submission — each click starts a new submission, even if another one from that same tag is already in progress. When someone submits, a system reply is added saying the form was submitted and by whom, and clicking the form name opens that submission.
How to Mark All Notifications as Read
If you've fallen behind on notifications, you don't have to open them one at a time.
Steps:
Click the notification bell icon.
If you have any unread notifications, click Mark all as Read at the top of the notification panel.
The Mark all as Read control only appears when you have at least one unread notification.
Use Cases
A supervisor sees a hazard reported in a post and clicks Create Work Order right from that post, with the description and any attachments already carried over — no re-typing what was already written.
A second employee reports something already in progress — instead of creating a duplicate work order, the team links the new post to the existing work order and lets the reporter know it's already being handled.
A safety coordinator needs a specific form filled out in response to a post — they send the form directly from the post, and a reply appears on the post when someone submits it.
A manager returns from time off to dozens of unread notifications and clears all of them in one click instead of opening each one.
Best Practices
Use Link to Work Order instead of creating a new one: whenever a post duplicates something already reported, linking keeps history in one place instead of splitting it across multiple work orders.
Let the system replies do the explaining: since every action (work order created, task created, form submitted) adds a visible reply, you don't need to manually reply explaining what you did.
Check permissions before assuming a disabled action is a bug: a grayed-out Actions item usually means your role doesn't have that permission, not an error.
Troubleshooting
Issue: An item in the Actions menu is disabled and can't be clicked.
Solution:
Confirm your role has the permission that action needs (see the note under How to Use the Actions Menu) — disabled items are a permissions gate, not a bug.
If you opened the Communication Hub from a profile or a pre-filtered view, make sure the post is tagged to a work order before using Create Task.
If you believe you should have that permission, contact your account administrator to review your role's permissions.
Issue: Nothing happened after selecting Create Work Order, Create Task, Link to Work Order, or Send Form.
Solution:
Check for an error message — if something went wrong, the post is left unchanged and no tag or system reply is created.
Retry the action; if it continues to fail, contact support with the post and the action you attempted.
Summary
The Actions menu on a Comms Hub post creates a work order or task, links the post to an existing work order, or sends a form. Creating a work order or task adds a system reply to the post. Availability of each item depends on your permissions. The Mark all as Read control on the notification bell marks every unread notification as read.